Refund policy
Refund and Returns Policy
If your order arrives and you’ve changed your mind we will happily accept any unopened product as a return and provide you with one of the following options, a full refund to the value of the product’s purchase price, or an exchange to another product.
It’s extremely simple! All we ask is that you send the item back to us as quickly as possible, unopened, in the original packaging making sure that the product is in the same condition as you received it.
- You must return the product in 60 days after receiving it.
- Products must be unused and in the same condition as when you received them and in the original box and/or packaging
If your purchase arrives damaged or you feel that there is a fault with the product please discontinue use and contact us as soon as possible on 239-777-1166 or email me at info@optiwizehealth.com
Regarding shipping issues:
In the event a shipper (UPS or USPS) is not able to deliver packages due to an incomplete address or incorrect address supplied and a refund is requested it will be the total amount less, the cost of shipping charges. Must contact 239-777-1166 for immediate changes to be made or in the event the order needs to be canceled.
Here’s what you need to do
First contact Power Star Nutrition via info@optiwizehealth.com and write why you are returning the products.
Using a good carton, return package via Carrier of your choice, prefferably return the package using UPS or USPS.
Please note that the shipping expenses are not refunded.
Send returns to:
OptiWize
1220 Satterwhite Rd #902
Buda, TX 78610
Keep a record of your shipment until you have received your replacement, credit or refund.
Policy
US Federal consumer protection act is the basis for OptiWize returns policy, we in fact go above and beyond and offer 60 days money back guarantee. If your order arrives and you’ve changed your mind we will happily accept any unopened product as a return and provide you with one of the following options, a full refund to the value of the product’s purchase price, or an exchange to another product. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at OptiWize.
Restrictions and Exceptions
Products sold by OptiWize are considered food supplement items. As such any return must be made within 60 days after delivery.
Exchange
If a product is unsatisfactory, we can offer to exchange it for another one or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned for exchanged must be unused, in a resalable condition with packaging intact and all labels etc returned with the item.
Money Back
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website, they may obtain a refund if the product is unused. A refund will be made in the same tender as the original purchase. Please note, as mentioned above, products returned for money back must be unused, in a resalable condition with packaging intact and all labels etc returned with the item, unless they are found to be faulty or damaged.